Privacy policy

This is the privacy notice of NutriSian. In this document, “we”, “our”, or “us” refer to NutriSian.

Introduction

This notice explains our policy about how we collect, store and process information about you. It sets out the conditions under which we may process any information that you provide to us or that we collect from you. It applies to information that could identify you (“personal information”) and information that could not.

By using this website or working with NutriSian, you are accepting the practices described in this policy.

We take the protection of your personal data seriously and are committed to preserving your privacy and confidentiality. Our policy complies with UK law and the UK GDPR.

If you are not happy with any part of this policy, your only recourse is to stop using our website.

The bases on which we process information about you

The law requires us to determine under which legal basis we process personal data and to notify you of the basis for each category. These bases may change as our relationship with you changes. If they do, we will inform you if required by law.

Information we process because we have a contractual obligation with you

When you purchase a service from us, including nutrition consultations, programmes, website reviews (Website MOT) or technical support services, a contract is formed.

To deliver these services, we must process information you provide, including:

• Your name and contact details
• Information about your nutrition or health (for nutrition services only)
• Website information (for tech support services)
• Platform details (e.g. WordPress, Wix, Practice Better)
• Technical information relevant to your request

We process this information to:

• Verify your identity
• Deliver the services you have purchased
• Provide you with technical or nutritional guidance
• Manage your account and payments

We process this information under the lawful basis of contract.

We will retain this information for as long as required to fulfil our contractual obligations, comply with legal requirements and support future claims.

Information we process with your consent

When browsing our website, signing up for a freebie, booking a call or asking for more information, you consent to the processing of your data.

This may include:

• Email address
• Name
• Business details
• Website URL
• Platform information
• Any queries or concerns you share

We rely on consent to send marketing communications. You may withdraw your consent at any time by emailing hello@nutri-sian.co.uk.

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

Nutrition Services

For nutrition work, we may process information about your health, lifestyle, dietary habits and related information. This is treated as special category data and processed under the lawful basis of contract and consent.

No health data is used in your tech support or Website MOT services.

Technical Support and Website MOT Services

When you book a Website MOT or any technical support service, we may collect and process:

• Your website URL
• Your chosen website platform (WordPress, Wix, Squarespace etc)
• Pages you want reviewed
• Technical concerns you wish to highlight
• Information about your digital tools (Practice Better, email providers etc)
• Optional access credentials if you choose to grant them (for non-MOT services only)

This information is used solely to deliver the service.

Important:

• We do not store passwords or long-term access credentials.
• Any temporary access shared for technical work is used only for the agreed purpose and removed immediately after the work is complete.
• We do not collect or process health data during tech support services.

The lawful basis for processing this data is contract.

Information About Payment

Payments are processed securely via Stripe. We do not store card details on our website or servers. Stripe is fully PCI compliant.

Sending a Message to Our Support Team

We process information you provide when contacting us so we can respond and maintain a record of communication.

Use of information we collect through automated systems when you visit our website

Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

• to track how you use our website
• to record whether you have seen specific messages we display on our website
• to keep you signed in to our site
• to record your answers to surveys and questionnaires on our site while you complete them
• to record the conversation thread during a live chat with our support team

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our websites, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the web pages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

• Stripe (payment processor)
• WP Simple Pay (form processing)
• Scheduling or booking tools (if used)
• Email providers (Mailerlite, ActiveCampaign etc)

None of these receives sensitive health information.

No such information is personally identifiable to you.

Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

Data may be processed outside the European Union

Our website is hosted in the United Kingdom.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly, data obtained within the UK or any other country could be processed outside the European Union.

Access to your own information

Access to your personal information

• At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
• To obtain a copy of any information that is not provided on our website you may send us a request at hello@nutri-sian.co.uk
• After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at hello@nutri-sian.co.uk

This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

Use of site by children

• We do not sell products or provide services for purchase by children, nor do we market to children.
• If you are under 18, you may use our website only with consent from a parent or guardian

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust marks in your browser’s URL bar or toolbar.

How you can complain

• If you are not happy with our privacy policy or if have any complaints then you should tell us by email. Our address is hello@nutri-sian.co.uk
• If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
• If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

• to provide you with the services you have requested;
• to comply with other law, including for the period demanded by our tax authorities;
• to support a claim or defence in court.

Information shared for technical support is retained only as long as required to deliver the service and meet legal requirements. Website access credentials, if provided, are not retained after the work is completed.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

This policy has been updated to reflect the digital and technical support services now offered by NutriSian.

If you have any questions regarding our privacy policy, please contact us.